FAQ
The product
Do your products contain real truffle?
Yes, always. Every Maestri del Tartufo product contains a variable percentage of truffle depending on the recipe — summer, black or white, depending on the item and the season. Full ingredients are listed on every label and product page.
Are the products suitable for vegetarians or vegans?
Many of our products are suitable for a vegetarian and vegan diet. The exceptions are the Truffle Sauce with Parmigiano Reggiano DOP and the Black Truffle Sauce, which contains cuttlefish ink. Always check the specific product page.
Are there any allergens to be aware of?
Yes. Allergen information is clearly listed on every label and product page. If you have any doubts about a specific item, contact us and we’ll be happy to help.
How to use them
How do you use truffle oil?
It should always be added raw, at the end of cooking, to preserve its aroma. It’s perfect on risotto, pasta, eggs, meat and grilled vegetables. Just a few drops are enough to turn a simple dish into something special.
How do you use truffle sauces and creams?
They’re ready to use: ideal for crostini, fresh pasta, pizza, omelettes, sandwiches, and for finishing a risotto at the last minute. Good truffle doesn’t need complicated recipes.
How much should I use per person?
Truffle has an intense aroma: generally 5–10 g (about a teaspoon) per person is enough to enjoy its flavour fully. Personal taste also plays a part.
Storage
How should products be stored before opening?
All our products are sterilised and can be stored at room temperature, in a cool, dry place away from direct light.
How should products be stored after opening?
All our products can be stored in the fridge after opening, and are best consumed within a few days.
Can I freeze the products?
Yes, they can be frozen after opening. However, this isn’t the solution we recommend: to best preserve texture and aromatic profile, it’s better to consume them fresh within a few days of opening.
Shipping and delivery
Do you ship throughout Italy?
Yes, we deliver throughout Italy. Any restrictions or surcharges (for example for islands, San Marino or specific destinations) are clearly shown at checkout.
How long does it take to receive my order?
Orders are normally processed within a few business days. Delivery times depend on the destination and the courier selected.
Is shipping free?
Free shipping thresholds and any applicable costs are always shown before order confirmation.
How are the products packaged?
With care. We use protective packaging suitable for food products to ensure they arrive at their final destination in perfect condition.
Orders and payments
What payment methods do you accept?
We accept the main payment methods available on the shop, including card and PayPal. Payments are processed on secure, certified networks.
Do you issue invoices?
Yes. You can request one by entering your tax details when ordering, before completing your purchase.
Can I change an order I've already placed?
If the order hasn’t been shipped yet, please contact us as soon as possible: we’ll do our best to help you.
Support
How do I contact you for support?
Via email or the contact form on our website. We reply on business days, Monday to Friday, 9am–6pm. Remember: when you write to us, you’ll find real people, not bots.
The product
Do your products contain real truffle?
Yes, always. Every Maestri del Tartufo product contains a variable percentage of truffle depending on the recipe — summer, black or white, depending on the item and the season. Full ingredients are listed on every label and product page.
Are the products suitable for vegetarians or vegans?
Many of our products are suitable for a vegetarian and vegan diet. The exceptions are the Truffle Sauce with Parmigiano Reggiano DOP and the Black Truffle Sauce, which contains cuttlefish ink. Always check the specific product page.
Are there any allergens to be aware of?
Yes. Allergen information is clearly listed on every label and product page. If you have any doubts about a specific item, contact us and we’ll be happy to help.
How to use them
How do you use truffle oil?
It should always be added raw, at the end of cooking, to preserve its aroma. It’s perfect on risotto, pasta, eggs, meat and grilled vegetables. Just a few drops are enough to turn a simple dish into something special.
How do you use truffle sauces and creams?
They’re ready to use: ideal for crostini, fresh pasta, pizza, omelettes, sandwiches, and for finishing a risotto at the last minute. Good truffle doesn’t need complicated recipes.
How much should I use per person?
Truffle has an intense aroma: generally 5–10 g (about a teaspoon) per person is enough to enjoy its flavour fully. Personal taste also plays a part.
Storage
How should products be stored before opening?
All our products are sterilised and can be stored at room temperature, in a cool, dry place away from direct light.
How should products be stored after opening?
All our products can be stored in the fridge after opening, and are best consumed within a few days.
Can I freeze the products?
Yes, they can be frozen after opening. However, this isn’t the solution we recommend: to best preserve texture and aromatic profile, it’s better to consume them fresh within a few days of opening.
Shipping and delivery
Do you ship throughout Italy?
Yes, we deliver throughout Italy. Any restrictions or surcharges (for example for islands, San Marino or specific destinations) are clearly shown at checkout.
How long does it take to receive my order?
Orders are normally processed within a few business days. Delivery times depend on the destination and the courier selected.
Is shipping free?
Free shipping thresholds and any applicable costs are always shown before order confirmation.
How are the products packaged?
With care. We use protective packaging suitable for food products to ensure they arrive at their final destination in perfect condition.
Orders and payments
What payment methods do you accept?
We accept the main payment methods available on the shop, including card and PayPal. Payments are processed on secure, certified networks.
Do you issue invoices?
Yes. You can request one by entering your tax details when ordering, before completing your purchase.
Can I change an order I've already placed?
If the order hasn’t been shipped yet, please contact us as soon as possible: we’ll do our best to help you.
Support
How do I contact you for support?
Via email or the contact form on our website. We reply on business days, Monday to Friday, 9am–6pm. Remember: when you write to us, you’ll find real people, not bots.